Saas Overhaul

Background

My Approach

Discovery

Conducted contextual inquiry across 12 locations, resulting in validated insights and team alignment.

Design & Iteration

Starting with wireframes, I refined through critique cycles and stakeholder review.

Outcomes

25% increase in daily active users. Since shipping, we've measured 35% reduction in support volume.

Saas Overhaul

Shipping quality design requires collaboration and iteration. This piece explores how . The implications matter for teams and organizations.

Key Takeaway

Whether you're shipping your product, this principle applies.